Refund and Returns Policy

At X3 Supremacy , we take pride in the quality of our products. If for any reason you are not completely satisfied with your purchase, please review the following policy:

Eligibility for Returns

• Returns must be initiated within 14 days of receiving your order.

• Products must be unused, uninstalled, and in the same condition that you received them.

• Custom-made items (e.g., custom liveries, custom mirror decals) are non-refundable unless defective or damaged during transit.

Return Process

• Contact us at support@x3supremacy.eu with your order number and reason for return.

• Once approved, you will receive instructions on how to return the item.

• You are responsible for the return shipping costs unless the item is defective.

Refunds

• Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

• If approved, your refund will be processed to your original payment method within 7 working days.

Exchanges

• We only replace items if they are defective or damaged. To request an exchange, email us.

Privacy Policy

Who We Are

Our website address is: https://x3supremacy.eu. We are a small business based in Portugal, specializing in automotive aesthetics: car liveries, vinyl decals, and 3D printed car accessories.

If you have any privacy-related inquiries, please contact: support@x3supremacy.eu

Data We Collect

Comments
When visitors leave comments, we collect:

• Data from the comment form

• Visitor IP address

• Browser user agent string (for spam detection)

• Gravatar hash (if applicable)

Media
Avoid uploading images with embedded location data (EXIF GPS) when using our website, even though we make efforts to erase any meta data. 

Cookies

• Comments Cookies: Save name/email for convenience, lasts 1 year.

• Login Cookies: Set on login, last up to 2 weeks if “Remember Me” is checked.

Embedded Content
Embedded content (e.g., YouTube, Instagram) behaves as if the user visited the external site, which may collect data and use tracking technologies.

Data Sharing and Third Parties

• Payments: We use PayPal and Stripe. We do not store card data.

• Analytics: We use Google Analytics for site usage tracking.

• Spam Detection: We use automated tools to prevent spam.

Legal Grounds for Processing

• Consent: Cookies and email marketing.

• Contractual Obligation: Order fulfillment and communication.

Data Transfers Outside the EU

Some services (like analytics or payment processors) may involve transferring your data outside the EU. We use providers compliant with GDPR standards or SCCs (Standard Contractual Clauses).

Data Retention

• Comments: Stored indefinitely to help approve future comments.

• Accounts: Users can view/edit/delete their data. Admins can access and manage this data.

Your Rights

You have the right to:

• Request access to your data

• Request correction or deletion

• Withdraw consent at any time

To exercise these rights, email support@x3supremacy.eu.

Shop

We collect information about you during the checkout process on our store.

While you visit our site, we’ll track:

• Products you’ve viewed: we’ll use this to, for example, show you products you’ve recently viewed
• Location, IP address and browser type: we’ll use this for purposes like estimating taxes and shipping
• Shipping address: we’ll ask you to enter this so we can, for instance, estimate shipping before you place an order, and send you the order!

We’ll also use cookies to keep track of cart contents while you’re browsing our site.

When you purchase from us, we’ll ask you to provide information including your name, billing address, shipping address, email address, phone number, credit card/payment details and optional account information like username and password. We’ll use this information for purposes, such as, to:

• Send you information about your account and order
• Respond to your requests, including refunds and complaints
• Process payments and prevent fraud
• Set up your account for our store
• Comply with any legal obligations we have, such as calculating taxes
• Improve our store offerings
• Send you marketing messages, if you choose to receive them

If you create an account, we will store your name, address, email and phone number, which will be used to populate the checkout for future orders.

We generally store information about you for as long as we need the information for the purposes for which we collect and use it, and we are not legally required to continue to keep it. For example, we will store order information for XXX years for tax and accounting purposes. This includes your name, email address and billing and shipping addresses.

We will also store comments or reviews, if you choose to leave them.

Members of our team have access to the information you provide us. For example, both Administrators and Shop Managers can access:

• Order information like what was purchased, when it was purchased and where it should be sent, and
• Customer information like your name, email address, and billing and shipping information.

Our team members have access to this information to help fulfill orders, process refunds and support you.

We accept payments through PayPal. When processing payments, some of your data will be passed to PayPal, including information required to process or support the payment, such as the purchase total and billing information.

Please see the PayPal Privacy Policy for more details.

This site utilizes caching in order to facilitate a faster response time and better user experience. Caching potentially stores a duplicate copy of every web page that is on display on this site. All cache files are temporary, and are never accessed by any third party, except as necessary to obtain technical support from the cache plugin vendor. Cache files expire on a schedule set by the site administrator, but may easily be purged by the admin before their natural expiration, if necessary. We may use QUIC.cloud services to process & cache your data temporarily.

Please see https://quic.cloud/privacy-policy/ for more details.

Policy Changes

This policy may be updated from time to time. Major updates will be announced on our website or via email. Please review it periodically.

Note: If you’re contacting us regarding an order, please include your order number so we can assist you faster.

For all inquiries, including support or policy questions, contact: support@x3supremacy.eu or message us directly on WhatsApp.